An employee workplace can be said to be an environment where employees go to work to get paid.
However, an employee-focused workplace is an environment where employees are honoured and taken care of that they can, in turn, take care of customers and clients.
An employee workplace should not be about attracting new employees and making the office facility look great from an outwards aesthetic perspective, but about guaranteeing a harmonious workplace in the long term.
It should be customer-centric that is, doing business in a way that focuses on providing a positive customer experience to drive profit and gain competitive advantage.
In this article, we would be sharing how organizations can make the workplace employee-centric.
Creating an employee-centric workplace does not have to be complicated, however, it should be based off data-driven observations and assumptions. As it not only addresses the needs of employees, it also highlights the fact that optimal customer experiences are directly related to the organisational environment and culture.
Workplace culture not only encourages employees to interact based on embedded attitudes and traditions, but it also considers the space where work is performed.
A company’s culture is directly tied to the employee experience; a positive workplace culture is directly tied to the other components of an employee-centric workplace, including working productivity, turnover, and general wellness or absenteeism. It is no surprise that employee wellness is one of the leading concerns for employers.
The right workplace impacts wellness; studies have proven that access to natural light, environmental control technologies that adjust temperatures and lightning, and physical wellness spaces create a healthier environment that improves employee productivity and well-being.
To set up an action plan to create an employee-centric work environment, employee engagement needs to be measured and metrics gotten from the exercise need to be analysed.
A feedback tool or suggestion box should be provided for need to know that there are shortcomings within the workplace.
When common patterns and issues start to crop up across the departments, whether in terms of a process or workflow; strategies should be employed to ensure that issues are addressed promptly.
A company can improve by listening, taking action, and letting their employees be people.
Processes or procedures should be improved on. Take a look at best practices within other organisations and check if it is a good fit for theirs. This shows employees that the management is proactive and cares about their employees.
Provide a Sense of Purpose
Every organization mission and vision must define what it does and help in communicating the values of the organisation. The mission statement typically describes the short term goals and advantage and reason being in business, while the vision statement describes its long term goal.
The mission should be less about “what a company does,” and more about “how we all achieve it together.”
Employees should be united by the common objective of finding meaning in their work. This is the single most crucial factor in creating and maintaining a positive employee culture.
Purpose is a top priority for most employees – not money and schedule flexibility. Make employees feel their job has a positive impact on others.
Be Positive and Build Employees Up
Maintain a positive attitude and build employees up. Be mindful of the moods of your employees. Positive emotions, like gratitude, joy and pride, allow you to think more creatively and work more collaboratively.
Avoid negative conversations and gossip to maintain a positive atmosphere. And if an employee’s performance is not up to par, try to find a positive solution together.
Employees are the backbone of every business, but keeping them around can be a challenge. The key to sustenance is to create an environment that employees look forward to working in and a culture where they feel valued.